Articles

The point of automation is not to give yourself a new thing to watch. If yours needs babysitting, it has moved the work instead of removing it, and that is a fixable design problem.

The best automation candidates are not the big processes anyone would put on a list. They are the small daily frictions you stopped noticing years ago, because you absorbed them and got on with it.

Your website is probably silent the moment someone leaves it. A handful of automatic emails will do a week of polite follow-up while you get on with something else, and most businesses have none of them switched on.

There's a piece of received wisdom about automation that I keep bumping into, and I think it's mostly wrong. It goes like this. If you're a small business and y...

SaaS has a particular trick it pulls on small businesses. You sign up for a tool because it solves a specific problem. It works reasonably well. Then six months...

The instinct when something isn't working is to look for software to fix it. The spreadsheet is getting unwieldy, so you search for a project management tool. I...

There's a version of "automation" that gets a lot of coverage. The full transformation. The AI that rewires your whole operation. The consultant with a framewor...

For years, processing invoices was one of those unavoidable, mind-numbing admin jobs that I’d put off for as long as possible. Every month, I’d receive a multi-...